FAQs

No, all our staff are full-time employees. As well as hiring the best, we invest in continued learning and development, ensuring your virtual team member is up to speed with the latest tools and trends.

Vintage Outsourcing is a fully distributed business, with the team working remotely and spread between the UK and South Africa.

When hiring an Vintage Outsourcing virtual team member, you get access to highly skilled specialists in various fields without the commitment of long-term contracts. You also have the added benefit of saving on office expenses, employee benefits, and other overhead costs. With Vintage Outsourcing, you only pay for the actual hours your virtual team member works using precise time tracking. This makes outsourcing a practical and cost-effective solution.

We offer various affordable packages on a flexible monthly subscription basis that can be tailored to suit your specific requirements. You buy a specific number of hours to be used during the month to complete the various tasks you need assistance with. Whether you need 20 hours of social media management or a full-time person at 160+ hours per month, we can help.

“4 easy steps:

1. Tell us what problems need solving.
2. Get matched with a virtual team member with the right skills and experience to support you.
3. Start working with your new virtual team member in as little as 24 hours.
4. Enjoy stress-free, cost-effective productivity!”

We’ll take the time required to understand your needs and the skillsets required to ensure high-quality service delivery. In doing so, we can match you with a member of our team who has the right skills and experience to support you. If we do not have a virtual team member on hand, we will recruit from our fully vetted candidates that fit your needs. Our sales team will send you portfolios of the available candidates, and you will then choose who you would like to work with. We’ll arrange a call to meet your new virtual team member so your stress-free productivity can begin.

The availability of your virtual team member depends on your total plan size. Most of our staff work across multiple plans and structure their days very strategically to accommodate work to meet the appropriate deadlines. If you need access to your virtual team member all day, we suggest going for a full-time (160 hour) plan.

Yes, multiple virtual team members can work on your plan depending on the skill sets needed.

Your virtual team member will proactively assist in additional areas to ensure they’re maximising your hours. Hours do not roll over, but you can upgrade or downgrade your plan anytime. It is important that you and your virtual team member manage your hours well, so you get the most out of your monthly plan.

As part of your subscription, we ensure you always have coverage if your virtual team member is unavailable, whether sick or on planned leave. We have a system to match the skill sets needed with one of our other virtual team members to ensure continuous efficiency and no break in service delivery.

Your subscription renews automatically every month on the same date you started. Your subscription fees are due seven days before your plan’s monthly renewal date.

Payment can be made via Stripe, credit or debit card or Direct Debit. The specific payment details for any additional services will be included in your quote.

You can upgrade (add additional hours) your plan at any time. The upgrade will be activated immediately upon receiving payment for additional hours. You can request an upgrade with your account manager or client services.

You may downgrade or terminate your subscription upon providing one month’s prior written notice. The notice period shall commence from the start of the following month’s subscription date.

Your notice period is one calendar month, which shall commence from the start of the following month’s subscription date. For example, if the Monthly Commencement Date is the 10th day of each calendar month and you provide us with notice of termination on the 2nd day of June, the notice will take effect and your subscription will only terminate on the 10th day of July.

We understand that your and your business needs can change, which is why you are entitled to a talent swap. You can contact client services to activate the talent swap solution. We will then get to work on matching you with another virtual team member with the needed skills to take over your plan immediately to ensure no break in service delivery and continuous quality service.